1. Be honest with yourself. Avoid the tempataion of self-delusion.
2. Confront problems, don”t evade them. Growth comes through facing realtiy.
3. Widen your interests. Stretch your mind by reading, conversation, and listening.
4. Write out the problem. Positive action depends on clear thinking.
5. Keep first things first. Focus on the main issue. Don”t be confused by non-essentials.
6. Dont oversimplify. If a problem is serious enough to bother you, it”s worth pondering.
7. Get beyond fault finding. People know what”s wrong. They want to know what to do about it.
8. Keep an open mind. The best solution may not be your solution.
9. Retain your sense of humor. Humor can reduce prejudice and put things in perspective.
10. Develop insight. Listen for what the other person means, not merely what he says.
11. Focus on the positive. Emphasize points of agreement while admitting differences.